CloudCall is pleased to announce a brand new online learning portal. CloudCall's new Learning Cloud is now live to support you with all your product training needs.

Please click the link in the title to learn more.

CloudCall is pleased to announce some exciting improvements in our support tools to better serve you. To learn more please click the link in the title of this post.

Latest SSO Release

Tomorrow we will be releasing another update to our Single Sign-On functionality allowing CloudCall users to utilise Microsoft Azure and Google for logging into the CloudCall Chrome Extension.

You can of course continue to log on using your existing account ID and password as you have always done, but users that have Azure AD or Google accounts can also choose to authenticate using this method. 

Remember SSO brings some serious advantages for you and your teams

CloudCall, has been working on an update to our reporting capabilities and are pleased to announce that following an extensive testing and Beta program, the New Reporting suite is now generally available for all CloudCall customers.

Improvements vs. the legacy suite? 

✅ More accurate data, as we have completely rewritten how we process the call information.

✅ More filter/breakdown options such as internal/external calls or inbound/outbound.

✅ More intuitive UI, as we have made it easier to understand the data shown and simpler to navigate.

✅ More customization options (currently only in the Agent Call Summary) letting you choose which columns to show/hide and how they are sorted. The desired configuration can be saved to your machine by clicking on ‘Save Config’ or reproduced on a colleague’s machine by sharing the URL - This means you should be able to generate your staff statistics report the way you want, in just one click - You can also use this report in Dashboard mode and put it on a big screen!

So, what are you waiting for? Check it out!

Get the most out of the Reporting suite by reading the built-in information and FAQ pages. 

What’s next? 

We hope you enjoy using these new capabilities and look forward to sharing future updates! 

Block Nuisance Calls

This new customer facing page will allow CloudCall Administrators to easily view, add and delete numbers from the blocked calls list.

How does it work?

Any inbound calls coming in from a number on the blocked list will automatically be rejected. The call will not connect to an agent, calling group, IVR or inbound campaign, and the caller will hear a standard message from their provider advising that it has not been possible to connect the call.

Why have we added this feature?

The ability to restrict who is calling in to your business is a vital one when it comes to removing distractions and noise from high activity departments. Stopping persistent nuisance calls can not only help your agents increase productivity but can also improve caller experience with reduced wait times and more efficient call handling.

CloudCall have been providing this service for some time now, however the set up and maintenance was held in a part of platform which was not directly accessible to customers. This made adding or deleting blocked numbers a real pain. By exposing this new, fully self service interface to CloudCall Admins we are able to provide a much more efficient way to stop nuisance calls and configure the system to your exact needs.

Where can I access it?

Admins can access this via the Call Setting page in the Profile section of the sidebar.

Profile > Call Settings > Block Incoming Calls

To get a better idea of how this feature works why not check out our how to guide and watch our short walkthrough video. Just search 'block incoming calls' in the Knowledge Base for more info.

Tomorrow we will be releasing an update to the CloudCall Portal which will allow you to use Microsoft Azure and Google single sign-on (SSO) for logging in. The aim is simple...make your lives easier, and hopefully by reducing the time you spend signing on and dealing with passwords we can do just that.

You can continue to log on using your existing account ID and password as you have always done. However, users that have Azure AD or Google accounts can also choose to authenticate using this method. This is known as Single Sign-On (SSO) because you only have a single logon to worry about.

SSO brings some serious advantages

Less time wasted in password management - so more time to focus on the important tasks and hitting your goals.

Simplify account management - by using a single identity provider and single set of credentials it makes managing multiple business accounts easier for the user.

Save time & money - fewer password resets required, saving IT support time and when users do need to reset their passwords this is more straightforward to do.

Increase security - with a single set of user credentials from a widely trusted identity provider it's easier to comply with ISO 27001, HIPAA and other regulations.

Going forward

Our plan is to support support Single Sign On (SSO) across the entire CloudCall product suite. What this means is that when you as a user need to use any part of the CloudCall product (for instance the chrome extension, the admin portal, the new reporting suite or mobile app), you'll see a new logon screen and be able to login with a single click..

Look out for news of the next SSO release in the very near future.

CloudCall is really proud to have earned 4 Fall 2022 badges in the latest G2 report.  G2 is an independent review platform for business services and software. Based on user reviews, G2 reports and scores are determined by satisfaction and market presence. 

You can find our G2 reviews by clicking the header of this article 👆

Our teams have been working hard over the past 9 months to figure out how we can best present what we do here at CloudCall.  

For our customers, you’ll probably notice our products will be updated to match our new brand-guidelines, which we hope will bring them to life in a whole new way.

A note from our CEO

Simon Cleaver, CEO at CloudCall said “I’m very excited to launch our new website and branding and can’t wait for you all to see it. I’m proud of what the team has managed to do with this project and think it showcases our brand and our product perfectly.

Of course, our customers and our partners are still our top priorities. We’ve made the site especially easy for them to navigate, with dedicated pages for them to access information and support. “

So, there we have it! We hope you love our website and our fresh new look, as much as we do, and we can’t wait to show you more.

The simple and secure way to manage passwords in CloudCall

CloudCall has been working on several password related features and enhancements lately and today we have released the latest update to this functionality.

You'll now find the reset password flow much more intuitive with clear and concise indication of how to generate, change and save end user and service passwords. This will make managing your passwords much simpler and quicker, whilst also keeping your account details safe and secure at all times.

Even more Password improvements are in progress so keep an eye out for more updates in the near future :)

Bringing some colour into our lives

You should have already noticed the new background colour in the portal by now....and hopefully you'll agree that it's a nice refresh of what was (let's face it) a little bit of an out dated look and feel. We've also reworked some of the layout to make it easier for you to navigate and find what you're looking for...and we've updated some of the icons and components so it all feels a bit of a nicer place to be.

We're not finished there either...based on your feedback look out for more styling and design improvements coming soon!

Welcome to the What's New in CloudCall feed!

Stay tuned for...

Product updates, sneak peeks, engagement opportunities and everything in between (even the odd bug fix).

The What's New feed will keep you informed on all things product related, recent releases, features coming soon, open beta programs, security updates and new integrations. It's all in here.

The new panel on the CloudCall portal home page will let you know when there's new posts, and the search and filter functionality will allow you to easily find the most relevant posts. 

We're looking forward to talking about all our changes, updates and improvements to our service as we move forward. We hope you'll keep an eye on our progress and let us know what you think!

“To improve is to change; to be perfect is to change often.”

Winston Churchill