CloudCall, has been working on an update to our reporting capabilities and are pleased to announce that following an extensive testing and Beta program, the New Reporting suite is now generally available for all CloudCall customers.

Improvements vs. the legacy suite? 

✅ More accurate data, as we have completely rewritten how we process the call information.

✅ More filter/breakdown options such as internal/external calls or inbound/outbound.

✅ More intuitive UI, as we have made it easier to understand the data shown and simpler to navigate.

✅ More customization options (currently only in the Agent Call Summary) letting you choose which columns to show/hide and how they are sorted. The desired configuration can be saved to your machine by clicking on ‘Save Config’ or reproduced on a colleague’s machine by sharing the URL - This means you should be able to generate your staff statistics report the way you want, in just one click - You can also use this report in Dashboard mode and put it on a big screen!

So, what are you waiting for? Check it out!

Get the most out of the Reporting suite by reading the built-in information and FAQ pages. 

What’s next? 

• More customization options
• Your idea(s)/request(s): Tell us what you want via the idea form in the app

We hope you enjoy using these new capabilities and look forward to sharing future updates!