Block Nuisance Calls

This new customer facing page will allow CloudCall Administrators to easily view, add and delete numbers from the blocked calls list.

How does it work?

Any inbound calls coming in from a number on the blocked list will automatically be rejected. The call will not connect to an agent, calling group, IVR or inbound campaign, and the caller will hear a standard message from their provider advising that it has not been possible to connect the call.

Why have we added this feature?

The ability to restrict who is calling in to your business is a vital one when it comes to removing distractions and noise from high activity departments. Stopping persistent nuisance calls can not only help your agents increase productivity but can also improve caller experience with reduced wait times and more efficient call handling.

CloudCall have been providing this service for some time now, however the set up and maintenance was held in a part of platform which was not directly accessible to customers. This made adding or deleting blocked numbers a real pain. By exposing this new, fully self service interface to CloudCall Admins we are able to provide a much more efficient way to stop nuisance calls and configure the system to your exact needs.

Where can I access it?

Admins can access this via the Call Setting page in the Profile section of the sidebar.

Profile > Call Settings > Block Incoming Calls

To get a better idea of how this feature works why not check out our how to guide and watch our short walkthrough video. Just search 'block incoming calls' in the Knowledge Base for more info.