CloudCall is pleased to announce a brand new online learning portal. CloudCall's new Learning Cloud is now live to support you with all your product training needs.

Please click the link in the title to learn more.

CloudCall is pleased to announce some exciting improvements in our support tools to better serve you. To learn more please click the link in the title of this post.

Latest SSO Release

Tomorrow we will be releasing another update to our Single Sign-On functionality allowing CloudCall users to utilise Microsoft Azure and Google for logging into the CloudCall Chrome Extension.

You can of course continue to log on using your existing account ID and password as you have always done, but users that have Azure AD or Google accounts can also choose to authenticate using this method. 

Remember SSO brings some serious advantages for you and your teams

• Less time wasted in password management…so more time to focus on the important tasks and hitting your goals.

• Simplify Account Management by using a single identity provider and single set of credentials it makes managing multiple business accounts easier for the user.

• Save time and money with fewer password resets required, saving IT support time and when users do need to reset their passwords this is more straightforward to do.

• Increase security, with a single set of user credentials from a widely trusted identity provider it's easier to comply with ISO 27001, HIPAA and other regulations.

CloudCall, has been working on an update to our reporting capabilities and are pleased to announce that following an extensive testing and Beta program, the New Reporting suite is now generally available for all CloudCall customers.

Improvements vs. the legacy suite? 

✅ More accurate data, as we have completely rewritten how we process the call information.

✅ More filter/breakdown options such as internal/external calls or inbound/outbound.

✅ More intuitive UI, as we have made it easier to understand the data shown and simpler to navigate.

✅ More customization options (currently only in the Agent Call Summary) letting you choose which columns to show/hide and how they are sorted. The desired configuration can be saved to your machine by clicking on ‘Save Config’ or reproduced on a colleague’s machine by sharing the URL - This means you should be able to generate your staff statistics report the way you want, in just one click - You can also use this report in Dashboard mode and put it on a big screen!

So, what are you waiting for? Check it out!

Get the most out of the Reporting suite by reading the built-in information and FAQ pages. 

What’s next? 

• More customization options
• Your idea(s)/request(s): Tell us what you want via the idea form in the app

We hope you enjoy using these new capabilities and look forward to sharing future updates! 

CloudCall is really proud to have earned 4 Fall 2022 badges in the latest G2 report.  G2 is an independent review platform for business services and software. Based on user reviews, G2 reports and scores are determined by satisfaction and market presence. 

You can find our G2 reviews by clicking the header of this article 👆

Our teams have been working hard over the past 9 months to figure out how we can best present what we do here at CloudCall.  

For our customers, you’ll probably notice our products will be updated to match our new brand-guidelines, which we hope will bring them to life in a whole new way.

A note from our CEO

Simon Cleaver, CEO at CloudCall said “I’m very excited to launch our new website and branding and can’t wait for you all to see it. I’m proud of what the team has managed to do with this project and think it showcases our brand and our product perfectly.

Of course, our customers and our partners are still our top priorities. We’ve made the site especially easy for them to navigate, with dedicated pages for them to access information and support. “

So, there we have it! We hope you love our website and our fresh new look, as much as we do, and we can’t wait to show you more.